Accessing Enhanced Access - Out-of-Hours appointments
GP practices across Benfleet Primary Care Network are working together to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.
The new way of delivering out-of-hours appointments will give you:
· Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses (Advanced Nurse Practitioners (ANP's), Healthcare Assistants (HCA's), Practice Nurses), First Contact Physiotherapists (FCP's) and Pharmacists.
· More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments and remote telephone appointments.
· Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally at both Rushbottom Lane Surgery and The Hollies Surgery.
Out of hours appointments will be available from 6:30pm to 8pm weekdays, and from 9am to 5pm on Saturdays.
All appointments need to be booked in advance; there are no walk-in appointments available out of hours.
To book an out of hours appointment, contact your GP practice in the usual way. They will advise you on appointment availability, and which healthcare professional is the right person to help you.
Your appointment might not be at your regular GP practice. When you book, you will be told where the appointment is, at either Rushbottom Lane Surgery (Benfleet) or The Hollies Surgery (Hadleigh).